Refund Policy

We’re Here To Help

Customer satisfaction is important to us. If you experience an issue with your purchase, we encourage you to contact us so we can help resolve it as quickly as possible.

Physical Book Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Eligible replacement requests should include your order information and, when applicable, photographs showing the issue.

Digital Products

Due to the nature of digital products, including eBooks and downloadable content, purchases are generally non-refundable once access or download has been provided, except where required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation requests may no longer be possible.

Shipping Issues

Delivery times may vary depending on shipping carriers and destination. Arthur Kenworthy is not responsible for delays caused by shipping providers, weather conditions, or circumstances beyond our control. If your package is lost or significantly delayed, please contact us, and we will work with you to find an appropriate solution.

Contact Us

If you have questions regarding your order, refund eligibility, or replacement request, please reach out through our Contact page. We are committed to providing a positive experience and will do our best to assist you promptly.